Patrick & Co

Frequently asked questions

• How to recover lost password?
  • On the Customer Register & Login page is the forgot password button. Enter your email and your password will be sent shortly.

• How long is delivery time?
  • 1-3 Working days (Excluding special orders)

• Checking Order Status?
  • Log on to your account and from the "My Account" page click  View All Orders, you can check status, track orders, and re-order.

• Add New Address or Change Current Address
  • Check the Address link on My Account page to edit and add.

• What are your store hours and locations?
  • The store hours and location information can be found on the Store Locator page.

• What is the shipping cost?
  • If your order is under $50 there is a $10.00 fee. If your order is over $50 the shipping is free. (Excluding special orders I.e. Printers, Furniture, large items)

• How do I receive a quote for setup and delivery of furniture?
  • Contact the Patrick and Co Order desk at 415-848-8205 or email at Cornelle@Patrickandco.com

• How long do I have to return an item?
  • Returns are limited to 30 days from date of purchase.Returns after 30 days will be subject to a restocking charge of 10%.  After 60 days there will be a restocking charge of 20%.   NO RETURNS AFTER 90 DAYS. THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. 
    
    For any additional questions, please call the Order Desk at (415)848-8205 or email them to Cornelle@patrickandco.com.